Refund Policy

Last updated: 14 October 2026

This policy covers payments for featured listings, the only thing you can pay Tanzania Pulse for. Visitors never pay us; they pay businesses and guides directly.

1. How featured payments work

An owner chooses a plan in their dashboard, pays the shown amount by mobile money to the number shown, and enters the transaction code. Our team checks the payment by hand. Once it is confirmed, the listing is featured for the plan's number of days, starting on the day we confirm it (or added to the end of a featured period that is already running).

2. When you get a refund

• We could not activate the featured listing within [[TODO: number]] days of a confirmed payment.
• You paid twice for the same plan by mistake, or paid more than the plan price (we refund the difference).
• We removed your listing within the featured period for a reason that was not your fault.

3. When you don't get a refund

• The featured period has started and the listing is working as described.
• The listing was hidden or removed because it broke the Listing Terms.
• You hid the listing yourself during the featured period.

Featuring a listing gives it more visibility. It does not promise a number of visitors, requests or bookings.

4. Payments we can't find

If we can't find a payment that matches the transaction code, we reject the request and tell you why in your dashboard. If you believe you did pay, send us the payment message so we can check again.

5. How to ask for a refund

Write to mteshidenis@gmail.com or message us on WhatsApp at +255 763 346 078 within [[TODO: number]] days of the payment, with the listing name and the transaction code. We answer within [[TODO: number]] working days and send approved refunds to the mobile-money number that paid, minus any fee charged by the mobile-money provider [[TODO: confirm]].

6. Changes

We may update this policy and will change the date at the top. Changes do not affect payments made before the update. Run by [[TODO: company name]].

Sera ya Kurejesha Pesa

Imesasishwa: 14 Oktoba 2026

Sera hii inahusu malipo ya huduma zilizoangaziwa, kitu pekee unachoweza kuilipa Tanzania Pulse. Wageni hawatulipi kamwe; wanalipa biashara na waongoza watalii moja kwa moja.

1. Jinsi malipo ya kuangaziwa yanavyofanya kazi

Mmiliki anachagua mpango kwenye dashibodi yake, analipa kiasi kinachoonyeshwa kwa pesa za simu kwenda kwenye namba inayoonyeshwa, na anaweka namba ya muamala. Timu yetu inakagua malipo kwa mkono. Yakishathibitishwa, huduma inaangaziwa kwa idadi ya siku za mpango, kuanzia siku tunayothibitisha (au zinaongezwa mwishoni mwa kipindi cha kuangaziwa kinachoendelea).

2. Lini unarejeshewa pesa

• Hatukuweza kuwasha huduma iliyoangaziwa ndani ya siku [[TODO: number]] baada ya malipo kuthibitishwa.
• Ulilipa mara mbili kwa mpango mmoja kwa makosa, au ulilipa zaidi ya bei ya mpango (tunarejesha tofauti).
• Tuliondoa huduma yako ndani ya kipindi cha kuangaziwa kwa sababu isiyo kosa lako.

3. Lini haurejeshewi pesa

• Kipindi cha kuangaziwa kimeanza na huduma inafanya kazi kama ilivyoelezwa.
• Huduma ilifichwa au kuondolewa kwa sababu ilivunja Masharti ya Kuorodheshwa.
• Wewe mwenyewe ulificha huduma katika kipindi cha kuangaziwa.

Kuangazia huduma kunaipa mwonekano zaidi. Hakuahidi idadi fulani ya wageni, maombi wala uhifadhi.

4. Malipo tusiyoyapata

Tusipopata malipo yanayolingana na namba ya muamala, tunakataa ombi na kukueleza sababu kwenye dashibodi yako. Ukiamini ulilipa, tutumie ujumbe wa malipo ili tukague tena.

5. Jinsi ya kuomba kurejeshewa pesa

Tuandikie mteshidenis@gmail.com au tutumie ujumbe WhatsApp +255 763 346 078 ndani ya siku [[TODO: number]] baada ya malipo, ukitaja jina la huduma na namba ya muamala. Tunajibu ndani ya siku [[TODO: number]] za kazi na kutuma pesa zilizokubaliwa kurejeshwa kwenye namba ya pesa za simu iliyolipa, ukiondoa ada yoyote inayotozwa na mtoa huduma ya pesa za simu [[TODO: confirm]].

6. Mabadiliko

Tunaweza kusasisha sera hii na tutabadilisha tarehe iliyo juu. Mabadiliko hayaathiri malipo yaliyofanywa kabla ya kusasishwa. Inaendeshwa na [[TODO: company name]].